Refund policy
Effective Date: January 1, 2026
At Pencall, we are committed to delivering precision-crafted writing instruments that meet the highest standards of quality and performance. If your purchase does not meet expectations, we offer a transparent and customer-focused return policy.
1. Eligibility for Returns
You may request a return within 30 days of receiving your order if:
- The item is unused, unworn, and in original condition
- The item is returned in its original packaging
- Proof of purchase is provided
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return:
- Used fountain pens or inked nibs
- Opened ink bottles or cartridges
- Customized or engraved items
- Gift cards
3. Return Process
To initiate a return:
- Contact us at support@pencall.store
- Provide your order number and reason for return
- Our support team will provide return instructions
Do not send items back without prior approval.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
5. Refunds
Once your return is received and inspected:
- Approved refunds will be issued to the original payment method
- Processing time: 5–10 business days
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 7 days of delivery
- Provide clear photos of the issue
- We will offer a replacement or full refund at no additional cost
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your payment provider