Shipping policy

Effective Date: January 1, 2026

At Pencall, we ensure every order is prepared with precision and care.

1. Shipping Coverage

We offer worldwide shipping.

2. Processing Time

  • Orders are processed within 2–5 business days
  • Orders are not processed on weekends or holidays

3. Shipping Time

Estimated delivery time:

  • 7–10 business days worldwide

Delays may occur due to:

  • Customs processing
  • Weather conditions
  • High demand periods

4. Shipping Cost

  • Free shipping may be offered during promotions
  • Otherwise, shipping costs are calculated at checkout

5. Tracking Information

  • Tracking number will be provided via email
  • Tracking updates may take 1–3 days to appear

6. Customs & Duties

  • Customers are responsible for any customs fees or import taxes

7. Lost or Delayed Packages

If your order is delayed or lost: