Pencall ClickFlow Retractable Fountain Pen

Effective Date: January 1, 2026

At Pencall, we are committed to delivering precision-crafted writing instruments that meet the highest standards of quality and performance. If your purchase does not meet expectations, we offer a transparent and customer-focused return policy.

1. Eligibility for Returns

You may request a return within 30 days of receiving your order if:

• The item is unused, unworn, and in original condition
• The item is returned in its original packaging
• Proof of purchase is provided

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

• Used fountain pens or inked nibs
• Opened ink bottles or cartridges
• Customized or engraved items
• Gift cards

3. Return Process

To initiate a return:

1. Contact us at support@pencall.store
2. Provide your order number and reason for return
3. Our support team will provide return instructions

Do not send items back without prior approval.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service

5. Refunds

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method
• Processing time: 5–10 business days

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

• Contact us within 7 days of delivery
• Provide clear photos of the issue
• We will offer a replacement or full refund at no additional cost

7. Late or Missing Refunds

If you have not received your refund:

• Check your bank account
• Contact your payment provider